FAQ
Top Genetics offers adults in Thailand access to dependable cannabis products for responsible consumption while striving to educate consumers on distinguishing between myths and facts about cannabis. If you're new to cannabis consumption or just exploring something different, we encourage you to explore our "Learn" section, where you can find accurate information about cannabis and how to use it responsibly.
1. What is Top Genetics?
Top Genetics is a premium cannabis store, located in Thailand, devoted to providing high-quality strains to our customers. We bring together the expertise and passion of four founders, each with a unique perspective on cannabis and its numerous health benefits.
2. Where is your store located?
Our store is conveniently located in a bustling area of Northern Thailand. Please refer to the "Contact Us" page for our exact address and directions.
3. What products do you offer?
We offer a wide range of carefully curated premium cannabis strains. You can find detailed descriptions of our strains on the "Products" page.
4. Can we smoke inside the store?
Yes, absolutely! We have a comfortable indoor smoking area where customers can enjoy their purchased products. The space is equipped with amenities like a PlayStation 5 and an excellent music system for your entertainment.
5. What are your store hours?
We are open from 11 am to 11 pm, seven days a week. Please feel free to visit us at a time that is most convenient for you.
6. Do I need an ID to purchase products from your store?
Yes, we strictly adhere to Thai regulations. All customers must provide a valid ID proving they are 20 years of age or older, the legal age for cannabis purchase and consumption in Thailand.
7. What payment methods do you accept?
We accept cash, debit cards, and credit cards. Please note, some restrictions may apply to card usage.
8. How can I stay updated with your new arrivals and promotions?
We encourage you to sign up for our newsletter to receive updates about our new products and exclusive promotions. You can also follow us on our social media platforms for the latest news and updates.
9. What measures are in place regarding COVID-19?
We prioritize the health and safety of our customers and staff. We follow all recommended guidelines to ensure a safe shopping environment, including regular sanitization and encouraging social distancing.
10. How can I contact you for more questions?
We welcome any further questions or comments. You can reach us via email, phone, or by visiting our store in person. Our contact details can be found on the "Contact Us" page.
11. What is your store's dress code policy?
We strive to maintain a casual and comfortable atmosphere in our store. We ask that customers respect our culture by wearing slippers while inside. We believe this contributes to a relaxed and welcoming environment for everyone.
12. What is your policy on customer behavior?
At Top Genetics, we value kindness and mutual respect. We expect all customers to treat each other, our staff, and our space with courtesy. Disruptive or disrespectful behavior will not be tolerated.
13. Can I order products directly on your website?
At the moment, we accept orders through messaging. You can browse our range of products on our website and then place your order via the listed contact methods. We're always happy to assist you in making a selection that suits your preferences.
14. Are there any restrictions on the quantity I can purchase?
Purchase limits are set as per Thai cannabis regulations. For more information on specific quantities, please contact us directly.
15. What if I have an issue with a product I purchased?
We're committed to providing high-quality products. If you have an issue with any product you've purchased, please contact us directly so we can resolve the matter to your satisfaction.
16. What happens if I leave an item at your store?
If you leave an item in our store, please contact us as soon as possible. We will do our best to locate the item and arrange a time for you to pick it up.
17. Can I consume my purchased products outside the smoking area?
We encourage our customers to enjoy their products within our designated indoor smoking area. This not only ensures compliance with local regulations but also offers a more comfortable and enhanced experience with the available amenities.
Remember, if you have further questions, our team is always ready to assist you. Contact us through the information provided on the "Contact Us" page.